CLOTHING AND SHOE SIZE CONVERSION CHART
At Little Royals Nursery we cater from size preemie to size 4 years. We can make larger or smaller clothing sizes upon special request, but dependent on whether we have that particular fabric still in stock.
Clothing size conversion
Approx length is the babies measurement from top of head to bottom of feet.
Shoe size conversion
*Foot length measurement is the size of the sole of the shoe. For best fit, measure the babies foot length and order according to that size. If it is a child not a doll that your are ordering for, keep in mind their growth, so go up a size.
SHIPPING POLICY
All deliveries must include a street address and phone number. We do NOT deliver to PO boxes! We accept no responsibility for undelivered parcels. If you would like a faster delivery service please contact our customer service team who will be able to assist you.
Estimated delivery times provided, commence from date of dispatch and are guidelines only. Once your order is collected by the courier, we will notify you by email that your order has been shipped. We endeavor to process every order as soon as possible, though please allow 1-2 working days (NZT) for your order to be processed. Our working days do not include Saturday, Sunday or public holidays.
If your order does not qualify for Free Shipping, we will invoice you when packed.
New Zealand Orders
Free shipping on orders over $100.00!
Rural deliveries may take slightly longer than the estimated delivery time.
International Delivery
We ship almost everywhere worldwide. We are currently unable to ship to China & Brazil.
For all international orders - You will be invoiced for shipping after order is placed and order is packed and ready to go. Once paid, it will be shipped. We've set it up this way so you can get the cheapest prices for shipping. If you are unsure, you are more than welcome to ask us for a quote here on shipping your goods before placing your order.
Delays due to customs clearance or internal service are not accounted for. International orders may be subject to import duties or taxes. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office.
WARRANTY / REFUNDS / RETURNS
All our products are designed, handcrafted / hand painted with complete attention to detail. We do not accept cancellation of orders once your order is processed ready for shipping. This includes custom orders.
Doll Creations
Because these dolls are an art piece and collectors item they are NON-REFUNDABLE, so please choose your doll carefully before purchasing.
Clothing and Accessories
To return an item please contact our customer services team for a returns form.
You must provide proof of purchase (eg. invoice or purchase order), the item must be returned in the original condition (this will be determined by our returns staff), with all accessories included. Shipping returns cost is at the expense of the buyer. Please remember each item is handmade and one of a kind, so there will be NO REPLACEMENT! Buyer must request a return within 24-36 hours of receipt of delivery. Returns outside of this time frame, will NOT be excepted. Once item has been returned, we will process the refund amount.
Refunds will NOT be provided in the following circumstances:
(a). If you have damaged the goods including damage caused by inadequate packaging when returning goods. We are unable to refund items damaged through improper care, so please follow all care instructions when handling. You can download care instructions here or if you are unsure please contact our customer services team for advice.
(b). Custom items (Items that are made to order)
(c). Sale Items - Please choose carefully when purchasing sale items as we do not accept returns on sale items. Sale items are final and non-refundable.
PAYMENT METHOD
We accept payments through paypal (NZ and International) or internet banking (NZ only option).
PRIVACY AND SECURITY
Little Royals Nursery respects your privacy and will only use the information you give to us to process your order. Keeping your privacy and security secure is of upmost importance to us. We will not send unsolicited emails or sell mailing list data to third parties. We only disclose information to those third parties necessary to facilitate delivery and authorise payment.
We have a dedicated SSL and site wide encryption to keep your details safe and secure.
CUSTOM-MAKE
For custom-make items please contact us here.
WHOLESALE ENQUIRIES
At this time we do not offer items at wholesale.
Every item we create and sell is one of a kind and not intended to be created for mass production.